Talesfromthefrontdesk

Unfortunately the industry is full of crappy management. I started over a year ago and love the industry, but theres definitely turnoffs. Most franchises fucking suck as they push for profits over ensuring standards and procedures are in place and brand owned properties fair better but not by an extreme.

But I asked... First of all, thanks to everyone in this sub who constantly shares their delightful stories of guests, night shifts from hell, and the occasional feel good story of a manager sticking up for someone. You guys made me see we're not alone, and that the audacity of some people knows no bounds. I've worked in several hotels ranging ...Lost and Found is a courtesy, and a fairly expected one, but not an expense. We actually got $697 just last week for sending a L & F item to Brazil. FedEx billed us by mistake afterwards, but the feeling of hitting the guest's card for the charge was just too sweet. 17.Tales from the Front Desk by Forrester, Elisha - ISBN 10: 1490310169 - ISBN 13: 9781490310169 - CreateSpace Independent Publishing Platform - 2013 ...Not only did FD checked him in, this guy called several other couples in to rent on the SAME CARD. When Visa called to say it was fraud, it was to the tune of 7 grand. The police were called, in the end, the only thing the guy got arrested for was for domestic violence for beating his girlfriend. 7.Skinhead was passed out after a night of either crack, or meth. I called the cops. They sent one guy, who was a smug asshole when he came, rolling his eyes at my apprehension about touching, or startling this guy who looks like a neo-Nazi. Cop found drugs, and decided not to be chill, which is his prerogative. This ends up in a wrestling match ...I disagree, for example say to book 7 days its $350. That is 50 per night and to book 5 days its $450. That is 90 per night. A guest just wants to pay $50 per night but only wants to stay for 5 days so they book it for 7 days and effectively gets the rate to 50 per day and now they plan to leave on the 5th day.Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality.

Entitled Hockey Parents, Bad Parking, and nearly instant karma. This happened over 20 years ago now, sometime in the winter of 2001/2002 when I was working at the front desk of a large hotel. The hotel was a block from a large events center, which made it popular for anyone going to an event at the center.Okay so interesting predicament. Today we had a reservation come through online and when my coworker pulled up their profile it showed that they were on our do not rent list. Looking at his profile comments and our previous incident logs we really couldn’t figure out why he was on the do not rent list. We don’t really have a procedure for ...There's only one elevator which all of you tried to squeeze into. Holding the doors open so long, that little alert noise started to go off. You let your kids play with the call button in the elevator so my front desk phone kept ringing. One of your gigantic 7 feet tall nephews hit his head on the way out of the elevator; and somehow that's the ...r/TalesFromTheFrontDesk • guest threatens my employee over a billing mistake, returns later to demand a free room and threatens me next r/TalesFromTheFrontDesk •I know of hotels that will book the taxi/Uber for you and will pay the taxi/Uber themselves. They will charge you double what it costs though. So a $100 taxi that they pay will result in a $200 charge to your folio. Ofc they let you know the price and if you agree you sign for it. You won't get it for free. It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous. Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.

r/TalesFromTheFrontDesk • guest threatens my employee over a billing mistake, returns later to demand a free room and threatens me next r/TalesFromTheFrontDesk •Business trips aka a cheaters paradise. Backstory: Anyone who has worked in a hotel will completely understand this. I have seen so many times people cheating on their SO while on a "Business trip." In two different hotels I worked at, I would have a bellman minimum 2-4 times a week tell me how the two co-workers have two separate rooms, but he ...In this episode of reddit top posts & best stories from r/TalesFromTheFrontDesk: 00:00 : intro00:32 : story104:38 : story213:05 : story3If Your …Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...But I'm a irresponsible parent. For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.

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There are three certainties in life. 1.) Life. 2.) Death. And 3.) People who book through a third party without properly reading what they are booking.Called a guy to pay up for his wife's furniture. He shows up a day later with a nicely dressed woman; they look over the charges and pay the bill. A few days later I see in the newspaper this guy's mugshot and that of a woman. He slaughtered his wife, but she wasn't the person who was with him when he paid that bill.Just a note for those of us that work in the northern states. As snow begins to fly, if a guest claims they are from an area where snow is nonexistent and they want driving tips.He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.Discount rate plus tax came out to about $53 for 2 nights and the valet parking came out to $55 for 2 nights. Hell yeah! One of the hotels I'm staying at while on vacation this week is $66+tax per night for valet. ...self park, off site, is $40 freaking dollars. I worked at a property in DC that was closed for about a year for renovation and a ...One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep scrolling below for these five epic stories of noisy guests, rude Karens, and troublesome OTAs. For more stories like this, here's one about a local Karen and Kevin at a motel.

But I asked... First of all, thanks to everyone in this sub who constantly shares their delightful stories of guests, night shifts from hell, and the occasional feel good story of a manager sticking up for someone. You guys made me see we're not alone, and that the audacity of some people knows no bounds. I've worked in several hotels ranging ...Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...But I'm a irresponsible parent. For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.There are currently no snippets from TalesFromTheFrontDesk - No one told me, 2am cancel, fee of pleasure. Snippets are an easy way to highlight your favorite soundbite from any piece of. audio and share with friends, or make a trailer for ‎Full Retard.Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again. On sold out nights, its hotel policy to authorize credit cards for incoming reservations for one nights room an tax, which is the no ...something like this happened in a B&B we were staying at that housed up to 6 guest. 1 3 bed room and the other 2 could hold 2 each. I was in the 3 bed with my parents and we heard shouting from another room and loud bangs. i went out to check and the owner apologised for the noise as a guest refused to leave.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?We ARE Front Desk Agents!! We are NOT God, NOT officers of the Law, NOT your therapist, NOT I.T technicians who know how to fix the stupid computer in the business center (we will try our best though…) but in this case… we are NOT body guards. The other day I had a "guest" (who for whatever reason) decided he was gonna spark up a (very ...Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...A lot of hotels use a "hotel king" for their beds. Standard King is 76" wide by 80" long. The California King Bed is more narrow, but longer (72" wide by 84" long). A "Hotel King" uses the smallest dimensions of both of those - it's the length of a standard king but the width of a California king. I would imagine most people are not familiar ...People are generally understanding, if they ask for something simply say they are available at the front desk. If they push, you’re the only one at the desk and aren’t allowed to leave. I would rather have 100 negative reviews than a have a minor sexually harassed or assaulted under my watch. 99.

1. Tonderandrew • 9 mo. ago. Mr. Patel is at the front desk of the motel down the road. 1. wamp3ter • 9 mo. ago. Yes. And there isn't just one there are MANY so much so that were called "potels". And Patel is not a super common name in India, just a super common name in one state . Kids these days 🙄 /s.

Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago. Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ...I've been a member since 1973. I work front desk at a campground that is part of a group we'll call Ten Hundred Pathways. We are currently very hard to make a reservation at, unless you call the front desk directly. I'm almost always able to get guests in. This summer we have one guest, hereafter to be referred to as Lemon-Faced Lady (LFL for ...Hotel Work is not typical 9-5 mon-sat Work. We work holidays and weekends, and we too work full time shifts just like you, but in different variations. If it’s one thing I do like about this industry it’s the non typical-ness about this job. Sorry about the typos I’m at work (go figure! Lol) This thread is archived.Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality.I seriously hate this industry. Where do I even begin. I work full time at the front desk at a certain M brand hotel out of convenience. I live a block away from the hotel I work at, so I save a lot of gas money avoiding having a job I have to drive to, plus I can leave 5 minutes before my shift and clock in still with time to spare.Meanwhile the regular and waged front desk and housekeeping staff don’t get it guaranteed off. Granted, we get holiday pay, but there is a sad kind of irony in people who are in charge of their eSsENtIaL WoRKeRs getting a day dedicated to laborers to relax while those frontline laborers, the ones who do all the heavy work, don’t. 18. camlop ...I let him know a room had suddenly opened up and we were able to get him in for tonight. He comes back in, we get everyone checked in properly, and just like that we're saved from a potentially bad review. He came down about an hour later just to let me know how grateful he was. To him it was an actual miracle.

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Naked Lady Won't Leave. We had a guest staying with what he said was his wife (it wasn't) in a room for a few days. We never saw this lady and the man said she was ill and kept extending his stay each day, to give her more time to recover. At one point, the man came into the lobby and asked to have his sheets changed.u/TalesFromTheFrontDesk-ModTeam. Premium Explore Gaming. Valheim Genshin Impact Minecraft Pokimane Halo Infinite Call of Duty: Warzone Path of Exile Hollow Knight: Silksong Escape from Tarkov Watch Dogs: Legion. Sports. NFL NBA Megan Anderson Atlanta Hawks Los Angeles Lakers Boston Celtics Arsenal F.C. Philadelphia 76ers Premier …Lol I gotta tell somebody…. So we have this company that we outsource valet drivers from and they sent us a goddamn criminal. I currently work overnight as the manager on duty and in the past week one specific driver has been stealing guns out of peoples cars. It's happened twice smh. The first time; we had a guest check in around 3-4AM ...something like this happened in a B&B we were staying at that housed up to 6 guest. 1 3 bed room and the other 2 could hold 2 each. I was in the 3 bed with my parents and we heard shouting from another room and loud bangs. i went out to check and the owner apologised for the noise as a guest refused to leave.A good remedy for heat burns is cold water, changed frequently. Since you work in a hotel, grab an ice bucket, about 6 ice cubes and fill it full enough with water to submerge what's hurt. Change the water every 15 minutes for an hour. Thankfully, it's not too bad.Tales from the Front Desk by Forrester, Elisha - ISBN 10: 1490310169 - ISBN 13: 9781490310169 - CreateSpace Independent Publishing Platform - 2013 ...r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?Clearly we just take credit cards to hold a room for the fun of it. Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again.Tall swivel chair behind the front desk, or the big comfy chairs in the lobby. If it's hot and humid I'll take my laptop and the cordless phone into the breakfast room where the AC is better. I'm spoiled here by the lack of work and the subsequent leeway.The church paid the hotel for the room. Guest thought they would get a refund to them and not the church. It seems like all they wanted was the money and not the room. ….

REEEEEEEEEE! : r/TalesFromTheFrontDesk. by kyste Hotel law, 5th precinct. WHERE'S MY REFUND? REEEEEEEEEE! I just spent ten minutes being yelled at by some redacted who not only booked by an OTA but also got them to cancel a non-cancellable non-refundable reservation.Yep! When I worked at a big beachside condo in the nineties, we had one clown that would book a room in a fake name, get trashed at the huge nightclub next door, then crawl back and stay in the room he'd rented.Called a guy to pay up for his wife's furniture. He shows up a day later with a nicely dressed woman; they look over the charges and pay the bill. A few days later I see in the newspaper this guy's mugshot and that of a woman. He slaughtered his wife, but she wasn't the person who was with him when he paid that bill.(Usual disclaimer: All proprety and personnel names changed. Also for the newcomers: I don't say the exact names of hotel booking service sites since they will trigger the automod.)craash420 • 2 yr. ago. Everything seemed legit until he asked for my card. Oh, my sweet child of summer. Let's count the red flags. #1 The owner is calling after hours. #2 The owner is calling at all instead of leaving it for management. #3 The owner asks for a pic of the fire extinguisher.Family uses Employee Rate. (Sorry for the shotty grammer and typing. Im doing this on my phone during my night audit shift.) So as most of you FDA's know, certain Brands now allow parents and siblings to use the Employee rates, where as parents/siblings paid a little more back in the day now your parents get the same rate as you.It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous.The mans room is totally fine btw. The price on his confirmation is CHF 230.00, exactly the same amount we have in our system. So it is just the womans room that seems very fishy. Anyways, thanks for some input and ideas and I will keep you updated once I hear back from the woman.If you book a 100% prepaid non refundable reservation then you get what you paid for. However, if you book a reservation that holds a certain xcl policy say 3 days or 7 days, etc that is different. Yes the hotel will have a regular xcl policy but there are always certain circumstances like 95% of the country is having flt issues or a snow storm ... Talesfromthefrontdesk, [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1]