Xfinity xg1v4

Xfinity X1 XG1v4 cable box. I went to the local Xfinity store to swap out my cable box for a 4K capable cable box for my new LG 4K TV. The technician at the store …

Using either the set-top box (XG1v4), the xfinity stream app, or the tv.xfinity.com web portal: is there any to determine which recordings are in the "last 60 or so hours" other than sorting by "Most Recent" and then reviewing each and every recording and manually adding up the hours?New ARRIS XG1v4 heat. Last week I replaced an old DVR box with a new XG1v4 and I'm noticing that it is getting very hot to the touch. I can't notice if there is any fan operating or not, but it seems way hotter than it should be. I can touch the device and don't get burned, but it is very warm. All of the heat is on the right side of the device ...I can temporarily fix this by changing the auto format on the cable box/TV/ or sound bar. But it will go out of sync again within 30 minutes or faster. This is only an issue on live, HD stream. DVR or Ondemand are fine. Applications on the X1 box are fine. TV built in Apps work fine.Arris XG1v4. Posting here to start the process of requesting an Arris XG1v4 X1 tv box. I recently purchased a Samsung 4K tv and would like to upgrade my current XG1v1 tv box. I went to my local Xfinity store to pick one up and was told they do not have them in stock. So I had requested to have one shipped to me and was sent an Arris Xi6, not ...Reprogram Comcast Xfinity cable box. Open your Xfinity app. Tap the TV button Next, select troubleshoot after choosing your device, and select 'System Refresh'. ... If your TV Box (including XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes) does not have a Power button: For 10 seconds, unplug the TV Box. Reconnect the TV Box. 7. Restart ...

1. Turn on your TV. 2. Select "Send Name to TV". 3. Check to see if Living Room appears on your TV." Tap Send Name to TV to ensure the TV Box is active on your account, then …Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.There are two 4K boxes, the wireless Xi6 you got and the wired XG1v4 DVR. I have two of the DVRs. Xfinity sent me an Xi6 that I sent back because I wanted a wired box with a DVR and six tuners. The Xi6 supports Dolby Vision while the XG1v4 does not. btw, Comcast has almost no 4K content except for apps like Netflix accessed through the Xfinity box.I can most definitely take a further look at this for you. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity. I no longer work for Comcast. Hello, I have 2 4k by TV's and need a second XG1v4 box for my new TV. I do not have an Xfinity Gateway, so the Xi6 doesn't ...If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes): Unplug the TV Box for 10 seconds. Plug the TV Box back in. Restart From Device Settings. Using the remote, press the xfinity button. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK.Television. The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb Life Last Week Tonight with John Oliver. Celebrity.Unfortunately, I cannot find anyone at Xfinity that can provide me the correct XG1V4 4K UHD box. 2. 0. ... I have been a Comcast/Xfinity customer for over 30 years, but will be looking elsewhere whenever my 2 year agreement is up. Thanks for your offer to help me. 2 years ago. 0.

I have Xfinity as a provider with 1GB service. In my basement I have a their modem/router combo (XG1v4-A). I have a fairly large house (3 floors) that i am trying to accommodate 6 users between remote scooling/remote working. . I take one of the ethernet outputs from the modem and have a hard w...Xfinity Community Forum TV X1 XG1v4... Y YosemiteEagle Visitor • 2 Messages Saturday, May 21st, 2022 2:35 PM Closed XG1v4... Hi. Like some others, I would like to trade in my XG2 for the 4K-capable XG1v4.If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes): Unplug the TV Box for 10 seconds. Plug the TV Box back in. Restart From Device Settings. Using the remote, press the xfinity button. Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK.Unsure how you are sleeping with no interruption. There is no option to turn off the screen saver. The longest you can set for it not to turn on is 5 hours. This is confirmed on the link you posted above. Getting woke up by the silence after 5 hours is going to cause me to seek other option for my TV viewing.Xfinity XG1V4. Back Download With the XG1V4 set-top box, videos rich in contrast and with high colour fidelity in 4K quality can be enjoyed. Videos may be saved in local storage and do not need to be streamed from the cloud. A triangular form is the predominant design element, which is reflected in both the circumferential edge and the ...This article provides instructions on pairing your X1 Wireless TV Box, Flex streaming TV Box (Xi5, Xi6, or XiOne), or your XG1v4 X1 TV Box with a Bluetooth device. This will allow you to stream audio to the device from your TV Box.

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Click the direct message icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message. I no longer work for Comcast. 1 year ago.Using either the set-top box (XG1v4), the xfinity stream app, or the tv.xfinity.com web portal: is there any to determine which recordings are in the "last 60 or so hours" other than sorting by "Most Recent" and then reviewing each and every recording and manually adding up the hours?Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. 0. 0. I tried to get an X1 4K DVR XG1v4 box about 8 months ago and was continually shipped ...We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I am a bot, and this action was performed automatically.2021-09-29 04:33 PM. The Xi6 doesn’t have a hard drive or tuners, but both record to the cloud and function the same. The Xi6 also doesn’t have coax output, but that likely doesn’t matter. I have been using XB6 boxes for over a year now. They wor... 2021-09-30 09:09 AM. As far as I can tell, the only difference is that the XG1v4 has to be ...

What To Know When Updating Your Xfinity X1 TV Box. You can view our OTT Streaming Partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps.Thanks to Xfinity Flex, users can now stream over 10,000 free shows and movies. While Xfinity Flex is a bit small in size, we love the fact that it supports UHD video quality, 4K, and Dolby Atmos Surround Sound. Their impressive voice remote is a tad above the rest and delivers an unrivaled experience.Nor have I. My XG1v4 outputs HDR10, not DV, just like it always has with DV content from apps like Prime Video and Netflix. An article on digitaltrends.com on the World Cup DV announcement mentioned the Xi6 box. I asked Xfinity support and they said the XG1v4 will also work. Then, they said getting HDR10 means the output is Dolby Vision. No.XG1v4: XG2: RNG150N: DVR: Yes: Yes: No: No: Tuners: Up to 6* 6: 4: 1: Pause and Rewind Live TV: Yes, up to 60 minutes: Yes, up to 60 minutes: Yes, up to 25 minutes: …Xfinity XG1V4 is designed to work with a variety of Xfinity voice remotes, such as XR5, XR2, and XR11. This DVR has been designed to work with the Bluetooth connectivity. As for the Bluetooth connectivity, it supports Bluetooth 4.2 that streamlined the connection and promised the synchronized recording of the media. The device has been ...Hey! Thanks for reaching out to our Xfinity Reddit Team for assistance. The XG1v4 X1 Cloud DVR should have some settings for enabling and disabling the HDMI-CEC device controls. We recommend visiting our Manage Power Preferences on X1 and Flex support help page which provides the directions and settings for enabling and disabling HDMI-CEC. If ...Xfinity Community Forum. TV. X1. XG1v4-A. gti19. Regular Visitor • 5 Messages. Sunday, April 17th, 2022 3:28 PM. Closed. XG1v4-A. I have an XG1v4-A cable box. Does its HDMI port support 4K/120Hz/ HDMI 2.1 ? Yes, it may play fine, but does it specifically support the spec I've listed? Can you share a spec sheet for the HDMI …Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.Ex: when I start the system up again after being powered off, I have a black screen with no video or audio coming from the XG1v4. The only solution is to pull the power on the box and let it recycle. When I defeat the ARC on the receiver, I do not have this issue, but I lose a lot of features within the system unrelated to the XG1v4.

Wednesday, August 2nd, 2023 11:21 PM XG1v4 I am trying to upgrade my 4K box from wireless to wired. How can I get a XG1v4? My local store does not stock them and said …

Control4 Xfinity IP Driver. I have an XG1v4-A box with new FW Version: AX014AN_4.0p4s1_PROD_sey. This FW has broken the ability for the IP Control to work and not able to get an IP address anymore. All its says under Remote Control>Ip Control is Enabled = True. No Mac or IP is listed below that which normally there is.Remotes Without a Setup Button. XR15 Xfinity X1 and Flex Voice Remote have number keys. Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Enter 9-8-1 on the remote. If the status light blinks blue twice, the pairing for the remote has been turned off.Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the screen. Even just pulling up the Guide and ...Sep 18, 2021 · The XG1v4 DVR (or any other) is incapable of recording 4K. This is a huge disappointment in the available 4k HRD UHD content and the inability to record it. I just realized the NCAA football games in 4K (one or two per week) are not recordable in 4K. Recordings in HD only, no option. Practically no 4K MLB (1 game on 9/11) or NFL (several ... Sep 4, 2019 · ITGrouch said: The Xi6 requires a XG1v4 DVR so that it can be used as an additional cable outlet in the home. You must have an Xfinity issued modem and Internet service for the Xi6 to connect to, whether it is connecting it wireless or via the Ethernet port. I am funning an Xi6 no problem without an Xfinity issued modem. Click the direct message icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message. I no longer work for Comcast. 1 year ago.XR16 - Voice remote. XR15 - Voice remote. XR11 - Voice remote. XR2. XR5. Silver with Red OK-Select Button. Silver with Gray OK-Select Button. Digital Adapter Remote. Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV!The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send itI plan to request a voice activated remote (XR15). However, I have a very old (10+ years) set top box (DVR). I am also using the Harmony 650 remote - which is IR. If I get the upgraded box (X1) will I be able to use the voice remote (RF) AND the Harmony (IR) at the same time - without re-programing. In other words use the voice capability ...When the Xi6 is the only box (as in an upgrade from flex), it connects to Xfinity's streaming servers and cloud dvr over the internet. If you have an in-house dvr like an xg1v4, you need a gateway ...

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6 months ago. The 4K box is called the XG1v4 (true DVR stand-alone cable box), or Xi6 (WiFi version requiring a Comcast gateway.) The XG1v4 is is very short supply. The Xi6 may be easier to get, but everything is Internet based, so you get Cloud DVR only and other issues. The data it uses for normal TV/DVR/OnDemand use does NOT count toward any ...EDIT: This worked. I deleted the Xfinity X1 box and re-added it by the exact make and model number (Arris AX013ANM), then added it back to my Watch TV activity. I had to go back and indicate that the cable box needed the OK button (technically, Select) pressed after the channel number entry. That setting is, for the record, here: Harmony Setup ...Arris XG1v4 (X1) Comcast_Arris_Xi6_4.2.2 (X1) Xfinity Flex. Netflix is available in HDR on select Comcast Xfinity X1 set-top boxes. To stream in HDR, you will need: A Netflix plan that supports streaming in Ultra HD. A streaming device that supports either Dolby Vision or HDR and Netflix.As technology continues to advance, the ways in which we interact with the world around us are changing. Xfinity is a revolutionary new service that is designed to make life easier and more efficient for its users. With Xfinity, you can str...The hookups are easy for anyone that has a brain but they list those in the Comcast website anyway, and the menus change frequently there's no point to making a printable manual since it'll be out of date quickly. …When it comes to customer service, Comcast is one of the most reliable providers in the industry. With their 24/7 customer assistance, you can get help with any issue you may have with your Comcast services. Here are some tips for making th...Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.On your remote control, click on the Xfinity button. Using either the right or left arrow button to highlight Settings (which has a gear icon). Click OK. Using the Down arrow, highlight the Device Settings. Click OK. With the same down arrow, select the Power Preferences. Click OK. ….

Xfinity XG1v4-A Audio Output. Although my Tivo Edge cable tv box is causing some problems with my home entertainment setup that I did not experience when using the Xfinity XG1v4-A cable box, I have continued using the Tivo box because it has an audio out port which allows me to use my wired headphone set. I was very disappointed trying to use a ...Most TVs specify that a cable set top box should be connected to HDMI 1 or HDMI2. if you have a 4k set top box you will have to verify that the HDMI port you select is designated as a 4k HDMI port. It is not recommended to connect a set top box to an HDMI port that is also marked/used as ARC. 0. 0. JesusSheep.The in store person originally tried working something out xg1v4 box, then with the xi6 box, and then switched me back to the xg1v4 while I was there. During one of my phone calls (this one to the billing dept) she said it wouldn't be possible to use an xi6 box without a "main" box like the xg1v4 or 2v or whatever.But, for now, we'll give you a quick rundown: Xfinity TV 's first cable box is $9 per month, additional are $9, and the DVR service is $0–20. Spectrum TV 's monthly price for one receiver is $11. The DVR service for two receivers ranges from $4.99 to $9.99 a month, which lets you record 50 to 100 shows at once.3 years ago. @pcfxr4u wrote: Inside the box, there's a very small IC cooling fan. It sadly is drawing air in and with it dirt and dust. If you can, take your unit to a gas station, put a pin or something else in the fam blades to prevent it from spinning, and blow it out with high pressure air.1. lester537 • 3 yr. ago. Thanks for the info. Probably not even worth it to go to the Xfinity store to try and upgrade to the XG1v4. I use Amazon Fire TV or Apple TV for most of the Netflix/Prime Video/Disney+ apps. Months ago when I happened to be at the Xfinity store, I asked them for the new box. They said they didn't have any and that ...May 25, 2022 · The X1 4K DVR (XG1v4) and the X1 4K wireless box (Xi6). To have the DVR you must be paying for DVR service. To have the wireless box you must have one of a few qualifications to have one. Not going to get into the exact details but usually requires renting a Comcast modem to have a Comcast wireless box. Thanks to Xfinity Flex, users can now stream over 10,000 free shows and movies. While Xfinity Flex is a bit small in size, we love the fact that it supports UHD video quality, 4K, and Dolby Atmos Surround Sound. Their impressive voice remote is a tad above the rest and delivers an unrivaled experience. Xfinity xg1v4, Sep 26, 2023 · Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. I'd like to request a Arris XG1v4 Cable Box to replace my existing X1 w/ DVR, so I can watch in 4K. , Chuck50 Discussion starter · Dec 31, 2020. I've been having issues getting my Harmony Elite to control my Comcast DVR (xg1v4-a). Here's my setup: I have the DVR connected to my Yamaha receiver (RX-A880), and then the ARC output on the receiver connected the eARC input on my LG TV (OLED55CXAUA). I've checked through and enabled ARC & CEC on all ..., XG1v4 recorded shows someti... emcarp75. Regular Visitor •, Xfinity Set Top Box - XG1v4 (VOR 16:9 1080p 60 HD (Best Available) TV - 65" Class JU6700 Curved 4K UHD Smart TV (Going through Xbox One X which handles 4K. Both HDMI cables are High Speed 4K Compatible. (3840-2160 60 - TV picture going out) ..., Sep 21, 2021 · Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the screen. Even just pulling up the Guide and ... , The xFinity button did not work, nor did any of the letter buttons (XR15 Remote and XG1v4 box). Unplugging the DVR, leaving it unplugged for 2 minutes, then plugging it back in had no effect. In short, during the time frame that some maintenance was being done in my area, I had no ability to access the DVR., Dec 12, 2022 · Xfinity XG1v4-A set-top box; Denon AVR-1911 AV Receiver; Samsung QN49Q6FAMF TV; Google Chromecast; I am unable to get a signal through the Denon receiver from the Xfinity box. The Samsung TV reports NO SIGNAL. However, the Chromecast through the receiver works fine. , Wednesday, August 2nd, 2023 11:21 PM XG1v4 I am trying to upgrade my 4K box from wireless to wired. How can I get a XG1v4? My local store does not stock them and said …, Xfinity has two X1 set-tops that are 4K-enabled: The XG1v4 and the Xi6 TV. While the XG1v4 will permit you to watch 4K programming from Fox, ESPN and other sources, it cannot display Dolby Vision 4K. When you tune in Sunday's 4K feed of the game, you will get the regular 4K HDR signal that's available on the Fox apps and other TV providers., Also in use are two Xfinity XG2v2 set top boxes that allow playback of content from the XG1v4. The second moca adapter is plugged in upstairs where one of the XG2v2 is in use and setup as follows... coax > moca adapter > XG2v2. Same situation as above, the XG2v2 should not be connected via the pass-through port of the MoCA adapter., From what I gather from the Xfinity support site I need to order a 4K XG1v4 box to be able to view 4K content. Can someone help me do this?, 1. Turn on your TV. 2. Select "Send Name to TV". 3. Check to see if Living Room appears on your TV." Tap Send Name to TV to ensure the TV Box is active on your account, then …, 30 second skip. I just replaced my xG1v4 box and noticed I no longer have 30 second skip ahead for replaying DVR programs. I went back to my notes and found instructions to press EXIT three times, then 0030. This no longer works. It only tunes the channel to 30., I have two remotes paired to a XG1v4. Just pair them and they should both work. If the remote was previously paired to a box you need to reset the remote. Instructions for such are in the user manual on the Comcast site., The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. It will be available via a self install kit and limited professional installation only for X1 customers, and regions can expect to continue using a mix of XG1s for new X1 installations., 1. Turn on your TV. 2. Select "Send Name to TV". 3. Check to see if Living Room appears on your TV." Tap Send Name to TV to ensure the TV Box is active on your account, then …, At the time I signed up for this bundle, I upgraded my internet to "Ultrafast" AND added Premium DVR (300 hours total), both for an additional $10/month. I have one X1 DVR (ARRIS XG1v4) and one TV box (ARRIS Xi6). I recently upgraded my home network to support 2.5G and was interested in upgrading to Gigabit Extra., Xfinity Community Forum. TV. X1. XG1v4-A. gti19. Regular Visitor • 5 Messages. Sunday, April 17th, 2022 3:28 PM. Closed. XG1v4-A. I have an XG1v4-A cable box. Does its HDMI port support 4K/120Hz/ HDMI 2.1 ? Yes, it may play fine, but does it specifically support the spec I've listed? Can you share a spec sheet for the HDMI …, The 4k box will definitely give you better picture quality if you’re watching 4k content. The only content currently available is the Olympics, a small selection of 4k movies and streaming services. We lucked out with the super bowl as fox seems to be the only one interested in broadcasting in 4k but nbc has it this year., Xfinity Community Forum. TV. X1. XG1V4/AX014NM Factory reset. JulianR1 +11 more. Contributor • 99 Messages. Saturday, July 4th, 2020 9:00 PM. Closed. XG1V4/AX014NM Factory reset. Hi There, I'm looking for information on how to FACTORY reset my XG1V4 box, For two reasons. Reason one: system refresh does not fix inability …, Honestly Xfinity can barely make a cable box reliably provide cable service so my expectations are zero. I can see Xfinity continuing to push more customers to their App based cable service and get away from the boxes rather than invest in improving them. ... and I'm not exactly certain what version it is other than the xg1v4, but I've found ..., Learn more about your Comcast TV box and download the user manual here., The 4k box will definitely give you better picture quality if you’re watching 4k content. The only content currently available is the Olympics, a small selection of 4k movies and streaming services. We lucked out with the super bowl as fox seems to be the only one interested in broadcasting in 4k but nbc has it this year., Xfinity Community Forum Customer Service Customer Service XG1v4 skydive125 Visitor • 3 Messages Saturday, March 26th, 2022 4:44 PM Closed XG1v4 What is XG1v4 this is something I have never heard of. Question • Updated 1 year ago 177 4 0 6 Responses skydive125 Visitor • 3 Messages 2 years ago You can E-mail me @ [Edited: "Personal Information"], Ex: when I start the system up again after being powered off, I have a black screen with no video or audio coming from the XG1v4. The only solution is to pull the power on the box and let it recycle. When I defeat the ARC on the receiver, I do not have this issue, but I lose a lot of features within the system unrelated to the XG1v4., Hi.  Like some others, I would like to trade in my XG2 for the 4K-capable XG1v4.  The forum instructions say to achieve this via a direct message to "Xfinity Support" as described here: h..., The XG1v4 has an ethernet & a coax connector, not sure about wifi. Both boxes get decent TV signals. I'm not sure if the Xi6 communicates with the XG1v4 or through the modem. I have a Motorola MB8600 & a Asus RT-AX86U. For TV I have a Arris XG1v4 & a Arris Xi4. I don't use the DVR function of the XG1v4. The Xi4 is connected to …, The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it., Jan 20, 2022 · XG1v4 box Dolby processing problems. Just "upgraded" to a new XG1v4 4k box and immediately started experiencing the same intermittent center channel audio problems numerous other people have reported on several other threads. In all cases the info button shows the signal is supposedly DD 5.1+, but on some channels it's clearly only PCM stereo ... , I would like the Xfinity XG1V4 cable box sent to me. This is the only cable box that has the features that I want., 1. lester537 • 3 yr. ago. Thanks for the info. Probably not even worth it to go to the Xfinity store to try and upgrade to the XG1v4. I use Amazon Fire TV or Apple TV for most of the Netflix/Prime Video/Disney+ apps. Months ago when I happened to be at the Xfinity store, I asked them for the new box. They said they didn't have any and that ... , Can't change channel on your cable box? Remote NOT working on your cable box?YOU"VE TRIED THIS AND NOW NOTHING WORKS?... BE SURE TO POINT YOUR REMOTE DIRECT..., The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.